Cancellation Policy

1 Policy at a glance

To keep our trips affordable, coaches, accommodation and activities are arranged and paid for in advance based on confirmed bookings. For this reason, every booking is final once it is confirmed.

2 Who this policy applies to

This Cancellation Policy applies to every booking made with Desi Travellers UK ("we", "us", "our"), whether made through our website, by WhatsApp, by phone or in person, and to every passenger named on or travelling under that booking. It forms part of our Terms & Conditions. By completing a booking you confirm that you have read and accepted this policy.

3 When your booking becomes final

Your booking is confirmed — and this policy applies in full — when both of the following have happened:

• your payment has been successfully received; and
• we have issued your booking reference (shown on screen and sent in your confirmation email).

Before you pay, please check carefully:

• the trip name and travel date;
• your chosen pick-up point and pick-up time;
• the number of seats and the names and contact details provided.

If anything in your confirmation email looks wrong, contact us straight away so we can help.

4 No refunds

Once a booking is confirmed, we do not offer refunds — in full or in part — if you cancel or choose not to travel, for whatever reason. This includes, but is not limited to:

• a change of plans, work or study commitments;
• illness, injury or personal circumstances (we strongly recommend travel insurance — see our Terms);
• travel disruption on your way to the pick-up point;
• weather conditions, where the trip still goes ahead;
• cancelling some seats within a larger booking.

5 No exchanges or transfers to other trips

Confirmed bookings cannot be exchanged. In particular, a booking cannot be:

• moved to a different trip, destination or travel date;
• converted into credit, a voucher or a discount on a future booking;
• split, merged with another booking or partly cancelled.

If you would like to request a different pick-up point on the same trip, please contact us before the departure date. We will do our best to help where seats allow, but this is at our discretion and does not change the terms of your booking.

6 Missed departures and no-shows

Coaches depart on time so that the whole group can enjoy the full itinerary. Please arrive at your pick-up point at least 15 minutes before the stated time. If you arrive late, miss the coach or do not attend, your booking is treated as used and no refund or exchange will be offered. We are unable to arrange alternative transport for passengers who miss a departure.

7 Discounted, coupon and complimentary bookings

• Bookings made with a discount or coupon code follow this policy in full. A coupon used on a confirmed booking cannot be reissued or reused.
• Group bookings are confirmed on the terms agreed in writing for that group and are otherwise subject to this policy.
• Complimentary (free) places have no cash value and are issued for the named trip and passenger only.

8 Removal from a trip

To keep every traveller safe, our trip leaders or the coach operator may refuse travel to, or remove from a trip, anyone whose behaviour is abusive, unsafe, disruptive or in breach of our Terms & Conditions (including the coach operator's rules). In these circumstances no refund will be given and we will not be responsible for any onward travel costs.

9 If we change or cancel a trip

Occasionally we may need to adjust timings, the order of the itinerary or a pick-up arrangement. Minor changes like these do not affect your booking, and we will keep you informed by email or WhatsApp.

If we cancel a trip, or need to make a significant change to it before departure, we will contact you as soon as possible and offer you a place on an alternative trip of equivalent value or, if you prefer, a full refund of the amount you paid for that trip. This is the only situation in which a refund is given.

10 Events outside our control

Our trips depend on roads, weather and third-party venues. If an event outside our reasonable control — such as severe weather, road closures, accidents, strikes, venue closures or public-health restrictions — means an activity or part of the itinerary has to change, we will arrange a suitable alternative wherever possible. Changes made for safety reasons on the day are not grounds for a refund. If a trip cannot go ahead at all, section 9 applies.

11 Your statutory rights

Our trips are leisure services provided on a specific date. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the statutory cancellation ("cooling-off") period does not apply to bookings of this kind.

Nothing in this policy affects your statutory rights, including your rights under the Consumer Rights Act 2015 and, where your trip is a package, the Package Travel and Linked Travel Arrangements Regulations 2018.

12 Payment queries

If you have a question about a payment, please contact us first — we aim to respond within 24 hours and resolve most queries quickly. Payments are processed securely by Stripe; we never see or store your full card details.

13 Contact us

Please include your booking reference (for example BK-XXXXXXXXXX) in any message.

• Trading nameDesi Travellers UK
• Registered companyDESI TRAVELLERS LTD
• Company number14901022
• Registered officeSuite 25 95 Miles Road, Mitcham, England, CR4 3FH
• Emailtriangle.event1305@gmail.com
• Phone / WhatsApp+44 7503 375984